COMPANY OVERVIEW

At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain.

We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.

POSITION OVERVIEW

This role is responsible for handling all aspects of the end user experience, including hardware troubleshooting and software support to network maintenance and user training.

RESPONSIBILITIES

• Provide technical support for hardware, software, and network issues across the organization.
• Manage user accounts, permissions, and access controls in Active Directory and other systems.
• Support network infrastructure, including routers, switches, and firewalls.
• Assist with disaster recovery planning, and cybersecurity protocols.
• Document IT procedures, configurations, and troubleshooting steps.
• Train staff on basic IT practices and tools.
• Collaborate with vendors and service providers for procurement and support.
• Support our billing system and coordinate with other team members.
• Configure and support our Warehouse Management system and billing system in coordination with other team members.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support or systems administration.
• Proficiency in Windows environments.
• Familiarity with networking concepts.
• Strong problem-solving and communication skills.
• Ability to prioritize tasks and work independently.
• Certifications a plus on Microsoft Certified Professional.
• Experience automation tools.
• Knowledge of cybersecurity best practices

Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.